• We will never sell your data on.
• We will never share your data for marketing to by any third parties.
• We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice.
• We will never send you direct email marketing without your consent, our newsletter requires you to explicitly opt-in, you can opt-out at any time using the unsubscribe link contained within the email or through your client area by selecting Manage Booking > Subscriptions

• By filling in any forms on our website, this includes information provided at the time of booking, registration to use our website, subscribing to any of our services, promotional offers, posting material, asking service related questions or requesting further services. We may also ask you for information when you enter a promotion sponsored by us or if you report a problem with our site.
• If you contact us, we may keep a record of that correspondence..
• We may also ask you to complete surveys, review form that we use to improve our services, our partners services and for research purpose, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders or bookings.
• Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.

• IP Address (See cookies and IP addresses)

• Full Name
• Email Address
• Contact Number
• Address
• Payment Details
• IP Address

IP Addresses

• We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.

Cookies

• Authentication of users when logging in or out of our services.
• Analysis of traffic to our website via Google Analytics (see Google Analytics).
• Tracking of website preferences.
• Third party services such live chat.
• If you register with us or if you continue to use our site, you agree to the use of cookies.

• All data we collect is done so over encrypted connections (https).
• All data is stored behind state of the art firewalls.
• All data is access controlled to ISO27001 standards.
• All systems storing personal data have access logging.
• All passwords are encoded at rest.
• All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.

• To verify your identity.
• To provide you with the products and services you have booked, purchased from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To ensure that content from our site is presented in the most effective manner for your device.
• To respond to queries.
• To provide you with information, products or services that you request from us where you have consented to be contacted.
• To notify you about changes to our services.
• To send you marketing emails.
• To display personalized Ads from us.
• To prevent fraud.
• To detect, prevent and diagnose potential security breaches.

• Contractual obligations: When you book a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for support purposes.
• Legal compliance: The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.
• Legitimate interest: We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business. For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.
• Consent: In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time.

Stripe

Trustpilot

• Improving website usability
• Tracking the success of marketing campaigns
• Pattern analysis

• If you have received an email, click on the unsubscribe link located in the email footer.
• Log into your Manage Booking and select: Manage E-mail Subscriptions
• By contacting our customer services department via email gdpr@parkingbuddy.co.uk..

• The right to access: The GDPR Act gives you the right to access information held about you. You can exercise this right by contacting us (see Contacting Us). We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days. The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.
• The right to rectification: The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete. Customers can update their own personal details via the Manage Booking area however if this is not sufficient please contact our customer services team (See contacting Us).
• The right to erasure: As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information. You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us. To make a right to erasure request please contact our customer services team (see Contacting Us).
• The right to restrict processing: You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:
• Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
• Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
• When processing is unlawful and you oppose erasure and request restriction instead.
• If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
• You can exercise the right at any time by contacting our team (see Contacting Us).
• The right to object: You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so. To make a right to object request please contact our customer services team (see Contacting Us).

• Existing customers can contact us by creating a ticket through Manage Booking or gdpr@parkingbuddy.co.uk.
• Call us on 0333 567 2525 Mon - Fri (09:00am - 05:00pm)
• Or write to us at: United Kingdom.